Below you'll find answers to the most frequently asked questions about our products, orders, delivery, and returns.
If you need further assistance, our support team is happy to help.
How do I place an order?
You can place an order directly on our website by selecting the desired product, adding it to your cart, and completing the checkout process.
Voi primi o confirmare a comenzii?
Yes. After completing your order, you will receive a confirmation email containing all your order details.
Can I cancel the order after it has been placed?
If you wish to cancel your order, please contact us as soon as possible. Orders are processed quickly, so cancellation cannot always be guaranteed.
Can I modify the order once it has been placed?
If your order hasn't been processed yet, we might be able to modify it. Please contact our support team immediately.
Cum îmi pot verifica statusul comenzii?
După expedierea comenzii, vei primi un e-mail care va conține numărul de tracking pentru a putea urmări livrarea coletului.
Where do you ship your products?
Currently, we only ship our products to countries in the European Union.
How long does delivery take?
Delivery generally takes between 1 and 7 business days, depending on the destination country within the European Union.
Do you deliver internationally outside the European Union?
At the moment, our deliveries are only available in European Union countries.
Când va fi expedată comanda mea?
Orders are usually processed and shipped within 1–2 business days after payment confirmation.
How can I track my order's delivery?
After your order ships, you’ll receive an email with a tracking number that will allow you to monitor your delivery status in real time.
Ce se întâmplă dacă livrarea coletului meu întârzie?
Please note that delivery times may vary during busy periods or public holidays.
What courier services do you use?
We partner with trusted courier services across Europe to ensure safe and efficient deliveries.
What is the delivery cost?
Delivery costs vary by destination country and are calculated automatically during checkout.
What happens if I enter a wrong delivery address?
Te rugăm să ne contactezi imediat. Dacă comanda nu a fost încă expediată, este posibil să putem actualiza adresa de livrare.
What happens if my package is lost?
Dacă livrarea ta pare să fi fost pierdută în tranzit, te rugăm să ne contactezi, iar noi te vom ajuta să soluționezi situația împreună cu firma de curierat.
What kind of products do you sell?
We offer a wide range of scented products, including body perfumes, scented oils, and professional ambient scent diffusers.
Are your fragrance oils certified?
Da. Toate uleiurile și parfumurile noastre sunt certificate IFRA, respectând standardele internaționale de siguranță pentru parfumuri.
Ce înseamnă certificarea IFRA?
Certificarea IFRA garantează că ingredientele parfumate respectă standardele internaționale de siguranță pentru utilizarea parfumurilor.
Do your perfumes last long?
Our perfumes are created with carefully balanced olfactory compositions, designed to provide long-lasting fragrance.
How should I store perfumes?
Parfumurile trebuie păstrate într-un loc răcoros și uscat, ferit de lumina directă a soarelui, pentru a-și menține calitatea în timp.
Parfumurile miros la fel pe fiecare persoană?
No. Perfumes can smell slightly different depending on skin type, body temperature and each person’s natural chemistry.
Ce sunt notele unui parfum?
Parfum notes refer to the olfactory layers of a fragrance and are typically divided into top notes, middle notes, and base notes.
How long do fragrance oils retain their quality?
Fragrance oils can maintain their quality for a long time when stored properly and used according to the instructions for use.
Are fragrance oils suitable for diffusers?
Yes. Our fragrance oils are designed to work perfectly with scent delivery systems.
Can scented oils be used daily?
Da. Atunci când sunt utilizate corect, uleiurile parfumate pot fi folosite zilnic pentru a crea o atmosferă plăcută și rafinată în orice spațiu.
Can fragrant oils cause allergic reactions?
Some individuals may be sensitive to certain fragrance ingredients. If you have allergies or sensitive skin, we recommend checking the product ingredients and allergen information before use.
Ar trebui să verific ingredientele înainte de a folosi un parfum?
Da. Clienții cu sensibilități cunoscute ar trebui să verifice întotdeauna lista de ingrediente și informațiile despre alergeni înainte de a utiliza produsele parfumate.
Ce ar trebui să fac dacă un parfum provoacă iritații ale pielii?
If irritation occurs, discontinue use immediately and consult a qualified medical professional.
Are iFragrance perfumes and oils IFRA certified?
Da. Toate uleiurile parfumate și parfumurile iFragrance sunt certificate IFRA, ceea ce înseamnă că respectă standardele internaționale de siguranță pentru parfumuri.
Pot fi ingerate uleiurile parfumate?
Nu. Uleiurile parfumate și parfumurile nu trebuie ingerate niciodată. Acestea sunt destinate exclusiv utilizării externe.
What should I do if perfume gets into my eyes?
Evitați contactul cu ochii. Dacă produsul intră în contact cu ochii, clătiți imediat și abundent cu apă, iar dacă iritația persistă, solicitați sfatul unui medic.
Are perfumes safe for sensitive skin?
Most people can use perfumes safely, but those with sensitive skin should test the product on a small area of skin before regular use.
Pot parfumurile păta hainele?
Some scented oils can stain delicate materials. We recommend applying the fragrance directly to the skin, avoiding contact with clothing.
Are scented oils safe to use around children and pets?
Fragrance products must be kept safely away from children and pets and used responsibly.
Ar trebui diluate parfumurile înainte de utilizare?
No. Our fragrance oils are designed to be used as directed and should not be diluted with other liquids.
Ce este un difuzor de parfum?
Un difuzor de arome este un dispozitiv care dispersează uleiurile parfumate în aer pentru a crea o experiență olfactivă uniformă și plăcută.
How do fragrance diffusers work?
These use advanced technology to transform fragranced oil into a fine, dry "mist" that disperses evenly into the air.
Where can fragrance diffusers be used?
These can be used in homes, offices, shops, hotels, clinics, and other commercial spaces.
Are essential oil diffusers safe?
Da, atunci când sunt utilizate conform instrucțiunilor producătorului.
How often should I refill my fragrance oil diffuser?
The frequency of refills depends on the usage settings and the size of the space where the diffuser is used.
Can fragrance diffusers cover large spaces?
Professional scent diffusers are designed to cover a varied range of spaces, depending on the chosen model.
Do diffusers use a lot of fragrance oil?
Modern scenting systems are designed to be efficient and controlled, utilizing fragrance oil in an economical manner.
Sunt difuzoarele de parfum zgomotoase?
Most professional fragrance diffusers operate very quietly, making them suitable for both homes and commercial spaces.
Difuzoarele lasă reziduuri în aer?
Nu. Difuzoarele de parfum concepute corespunzător eliberează o micro-ceață uscată care se evaporă rapid.
Can scent diffusers improve customer experience in businesses?
Yes. Many businesses use scent marketing to create a pleasant and memorable atmosphere for customers.
Can I add water to my scent diffusers?
Nu. Nu adăugați apă în difuzoarele de parfum. Aceste dispozitive sunt concepute pentru a funcționa exclusiv cu uleiuri parfumate.
Can I mix fragrance oils with other liquids in a diffuser?
Nu. Amestecarea uleiurilor parfumate cu alte lichide poate deteriora difuzorul și îi poate afecta performanța.
Pot folosi alte tipuri de uleiuri în difuzorul meu de parfum?
Our diffusers are designed to work with compatible fragrance oils. Using other liquids or unsuitable oils may damage the device.
What happens if I use water or other liquids in the diffuser?
Adding water or other liquids may cause device malfunction or damage.
Garanția acoperă daunele cauzate de utilizarea lichidelor necorespunzătoare?
Nu. Garanția nu acoperă daunele cauzate de utilizarea apei, a altor lichide sau a unor uleiuri parfumate incompatibile.
De ce ar trebui să folosesc doar uleiuri esențiale în difuzor?
Scent delivery systems are specifically calibrated for use with fragrance oils, to provide a consistent, efficient, and safe olfactory experience.
Can mixing different fragrance oils damage the diffuser?
Utilizarea unor uleiuri parfumate incompatibile poate afecta performanța difuzorului și poate duce la deteriorarea dispozitivului.
How should I store my diffuser essential oils?
Fragrance oils should be kept in a cool, dry place away from direct sunlight and sources of heat.
Can I refill the diffuser with other types of perfume?
No. The diffusers are designed to work exclusively with fragrance oils intended for ambient scenting systems.
What should I do if the diffuser stops working after using other liquids?
If the diffuser has been used with liquids other than the recommended fragranced oils, your warranty may be void. We recommend contacting our support team for assistance.
Can I return a product?
Returns are accepted according to our return policy, provided the product has not been used.
Can I return an unsealed perfume?
Due to hygiene and product safety reasons, unsealed or used body perfumes cannot be returned, except in cases where the product is faulty or delivered in error.
Pot fi returnate produsele utilizate?
We do not accept returns for products that have been used.
How much time do I have to request a return?
Return requests must be made within 14 days of receiving your order.
How can I initiate a return request?
Please contact our support team and provide the order number along with the reason for the return.
How long does it take to process a refund?
Rambursările sunt procesate după ce produsul returnat a fost recepționat și verificat.
What happens if I receive a damaged product?
Please contact us within 48 hours of delivery and send us photos of the product and packaging.
What happens if I received the wrong product?
If an incorrect product was delivered, please contact us and we will resolve the situation as quickly as possible.
Are delivery costs refundable?
Costurile de livrare pot să nu fie rambursabile, cu excepția situațiilor în care returul este cauzat de o eroare din partea noastră.
How will I receive my refund?
Rambursările sunt efectuate folosind aceeași metodă de plată utilizată pentru achiziția inițială.
Are your perfumes suitable for everyday wear?
Da. Parfumurile noastre sunt create atât pentru utilizare zilnică, cât și pentru ocazii speciale.
Sunt produsele dumneavoastră autentice?
Yes. All products sold through our store are carefully developed and subject to strict quality controls.
How can I contact customer support?
You can contact our support team via email or through the contact form available on our website.
Do you offer fragrance consultations?
Yes. Our team can help you choose the right fragrance based on your preferences or the space you wish to perfume.